At Foundever™, we are committed to nurturing our team through comprehensive training programs and opportunities for career advancement—an impressive 84% of our managers have been promoted from within. Our focus on delivering outstanding customer service drives us to offer premium CX solutions through inbound calls.
As a Spanish Bilingual Customer Service Representative, you will play a vital role in assisting both Spanish and English-speaking customers for some of the best Healthcare lines of business. Fluency in both languages is essential as you will be responsible for addressing customer inquiries, troubleshooting issues, sharing product and service information, and ensuring exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!
Excellent listening and communication skills both written and verbal
Ability to multitask and navigate between screens efficiently while assisting customer
Enjoys working independently or with a team
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Speak and write both Spanish and English fluently
Handle inbound customer service calls
Understanding and striving to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Ability to navigate system tools to search for answers & information
A hardwired connection with an internet Speed of 25.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
Must be a resident of the U.S.
Applicants living within a 50-mile radius of our local sites may only be considered for onsite job openings.
For this role, candidates must reside in one of the following states: AL, AR, FL, GA, IA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
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