Job Description

Introduction

Are you passionate about clinical software, Applied Behavior Analysis, and/or Developmental Therapies? Does creating relationships with practitioners worldwide sound exciting to you? Perhaps you are a clinician looking to do something new? Motivity is seeking a full-time employee to join our growing Customer Success team. The ideal candidate is fluent in Applied Behavior Analysis and is an engaging, dynamic trainer with strong communication skills! It is also preferable (but not required) that a candidate has experience using Motivity in the field.

Motivity is an evidence-based software-as-a-service developed for practitioners who work with individuals with autism and/or those who use data to make decisions about interventions. Our groundbreaking technology takes ABA and Developmental Therapy data collection to the next level, allowing clinics, schools, and home-based services to leverage the power of data to improve the lives of their clients.

Motivity is a dynamic, growing company with opportunities for upward mobility. You can help shape the direction of our growth and culture. Our diverse team works remotely throughout the US and internationally!

The Customer Success Representative is an employee, work-from-home, full-time position reporting to the Director of Customer Success. This is a salaried position with full benefits and is US-based.

Responsibilities

Customer Success

• Onboarding and training new customers on how to implement Motivity
• Creating materials for customers based on their programming preferences
• Maintaining regular contact and relationships with seasoned customers
• Communicating feature requests to the product team

Technical Support

• Responding to customer issues on Hubspot
• Troubleshooting basic technical issues
• Relaying feature and issue updates to customers

Training

• Writing help articles for the Motivity knowledge base
• Updating onboarding processes as Motivity grows

Miscellaneous

• Other projects as needed and based on your talents and interests

Qualifications

• You are located and able to be employed in the United States
• You have experience using Motivity as a data collection system (preferred, not required)
• You enjoy cultivating relationships with customers, organizations, and leaders
• You’ve thrived in a startup or similar environment where the only constant is change
• You have solid knowledge of ABA or a related field (BCBA preferred, not required), and feel comfortable answering clinical questions related to Electronic Data Collection
• You’re a dynamic presenter with classroom management skills who can field questions from customers but also keep them on topic as needed
• You have strong problem-solving skills and can “think on your feet” to provide a solution when presented with an issue in a customer meeting
• You love talking to people, learning about their needs, and demonstrating a fantastic solution – all while actively listening and staying in the moment
• You have strong written and vocal communication skills, with the ability to explain things clearly and effectively
• You have a high level of organization, time management, and self-initiative while working independently from a home office
• You are experienced with using HubSpot. If you do not know HubSpot, you feel comfortable learning the platform to use in your daily work; overall comfort with software and technology is a must

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