Job Description

Job Title: Hotel Assistant Manager
Location: 310 S Main St. Columbia Illinois 62236
Job Type: Full-Time, Salary
Reports To: Hotel Manager
Job Summary:

Location: 

The Principal Hotel is a beautifully transformed boutique hotel featuring 40 overnight guest rooms. Originally home to the Immaculate Conception School (ICS), which closed in 2015, the building has undergone a complete transformation to provide a unique and memorable guest experience.

We are seeking a dedicated and highly organized Hotel Assistant Manager to join our team. This role supports the General Manager in overseeing the daily operations of our boutique hotel, ensuring exceptional guest experiences, efficient staff management, and smooth business operations. The ideal candidate is an experienced hospitality professional with strong leadership skills and a passion for customer service.

Key Responsibilities:

• Marketing & Promotions: Assist in promoting the hotel through social media, local partnerships, and special offers to drive bookings and enhance brand awareness.
• Sales & Business Development: Support efforts to capture additional business by identifying sales opportunities, fostering relationships with potential clients, and promoting hotel services to maximize revenue.
• Marketing & Promotions: Assist in promoting the hotel through social media, local partnerships, and special offers to drive bookings and enhance brand awareness.
• Operational Management: Assist in overseeing hotel departments, including front desk, housekeeping, and to ensure high service standards.
• Guest Services: Ensure exceptional guest experiences by handling special requests, resolving complaints, and maintaining a welcoming environment.
• Staff Supervision & Training: Support recruitment, training, and scheduling of hotel staff to maintain efficiency and service quality.
• Financial Oversight: Assist with budgeting, revenue management, and cost control to maximize profitability.
• Quality Control: Monitor cleanliness, maintenance, and safety procedures to ensure compliance with hotel policies and industry regulations.
• Event Coordination: Support the planning and execution of on-site events, including weddings, meetings, and special gatherings.
• Policy & Compliance: Ensure adherence to all hotel policies, including safety regulations and labor laws.
• Guest Feedback & Reputation Management: Monitor online reviews and guest feedback, implementing improvements as needed. Monitor online reviews and guest feedback, implementing improvements as needed.

Qualifications & Skills:

• Experience: 2+ years of experience in hotel management or a related hospitality role.
• Leadership: Strong leadership and team-building skills with the ability to motivate and mentor staff.
• Customer Service: Excellent interpersonal and communication skills with a guest-first approach.
• Problem-Solving: Ability to handle unexpected situations with professionalism and efficiency.
• Tech-Savvy: Proficiency in hotel management software, reservations systems, and Microsoft Office Suite.
• Flexibility: Willingness to work weekends, holidays, and varied shifts as needed, including the ability to pick up shifts on short notice.

Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance options
• Paid time off and holidays
• Employee discounts on hotel services
• Professional development and growth opportunities
• Salary based position which starts at $40,000 per year

Join our team and help us create unforgettable guest experiences! Apply today by submitting your resume.

Job Tags

Holiday work, Full time, Local area, Shift work, Night shift, Weekend work,

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