Job Description

Job Description and Duties

**This is a re-advertisement. Candidates who previously applied do not need to re-apply.**

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all.  We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Under the direction of the Information Technology Manager I, Enterprise Projects and Solutions Manager (IT Manager I), the Information Technology Specialist (ITS) I, Solution Specialist plays a key role in aligning Cal OES's strategic goals and objectives with decisions regarding IT products and services, partners and vendors, capabilities, and key business and IT initiatives.

As a Solution Specialist at Cal OES, you will have a unique opportunity to shape our solutions engineering team and best practices. You will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of customer-centric innovative IT solutions according to customer needs, and focus on improving the entire customer experience. Works with Cal OES and various stakeholder groups, using design-thinking strategies to develop user-oriented engineering (human-centered) solutions using cloud-first design.

The ITS I will leverage rapid/agile development frameworks for implementing innovative solutions in support of enterprise operations and business needs. Works closely with business, data, and solution architects and project managers to understand requirements and deliver scalable solutions that would address the business clients' specific needs.

Supports the solution and software engineering teams in designing and providing services for business process automation (BPA) solutions, user experience, and accessibility compliance. The incumbent will develop and make effective presentations to a wide audience range as needed.

The ITS I will perform duties related to Software and Systems development, support, and maintenance, including, but not limited to: Software Architecture, Software & Solution Development, and Software Integration. Evaluate and recommend vendor software solutions and/or packages.

**Applications are scheduled to be released to the hiring manager on the following dates:

• March 19, 2025

• April 2, 2025

• April 16, 2025

You will find additional information about the job in the .

Working Conditions

This position is eligible for a hybrid work schedule which includes up to two days of remote work per week. Additional in office days may be required based on the business need.

Special Requirements

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678. 

• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678. 

• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.

• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.

• SROA and Surplus are encouraged to apply and must submit a copy of their letter. 

• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.  

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Degree in IT, Computer Science, Data Analytics, Statistics, or a related field

• Three years of experience in designing and developing solutions using low code/no code tools and technologies, combined with two years of experience in data analysis and analytics, including generating statistical reports using complex business data structures and multiple data sources

•  Experience communicating customer needs and product feedback to product owners and engineering teams. Balance devising creative solutions and doing what’s right for the customer

• Experience developing cloud native data solutions, cloud-first design, preferably cloud solutions and integration technologies like Salesforce, SmartSheets, DocuSign, Power Apps, Workday, MuleSoft etc

• Experience analyzing and solving business problems utilizing COTS/MOTS/SaaS technology such as MS Power Platform, SmartSheets, Power BI, and Tableau

• Have a strong understanding of how modern web services and mobile apps are built and the cloud infrastructure that powers them (Azure, AWS, Google etc.)

• Proven hands-on experience building and deploying solutions to customers. Strong prioritization and project management skills, understanding of business impact for various solutions

• Experience in data analysis and integrations with tools such as Tableau, Power BI, ArcGIS, and FME

• Experience in programming and scripting languages such as Python, Perl, R, Bash, HTML and other high-level programming languages

• Apply a human-centric thinking approach to understand the problem, and to establish the important criteria and constraints to further develop the design solution for a business problem

• Act as a trusted advisor to consult with customers and prospects in order to influence their customer product strategy and architecture design. Have experience working with ETL and/or data pipelines

• The ability to effectively plan, prioritize, and execute concurrent assignments

• The ability to work with multidisciplinary teams

• The ability to write and speak effectively

• The ability to explain technical issues in a non-technical manner

Benefits

Benefit information can be found on the  CalHR website and the  CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking

• On-site Gym and Locker room

• Electric Carport

• Excellent CalPERS state pension plan

• 401(k) and 457(b) Plans

• Flexible Schedules

• Generous paid time off

• Health, dental & vision insurance for the employee or the employee's family

• Investment in careers development

• Located near many local eateries, financial institutions, and the Light Rail Station.

Statement of Qualifications

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration. 

A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration. 

Please review the Duty Statement and Desirable Qualifications for this position.

SOQ Format Instructions 

The SOQ should be no more than two pages.

PLEASE ANSWER THE FOLLOWING:

1. Describe your education and/or work experience as a solutions specialist in a lead capacity that has prepared you for the duties described in the job announcement.

2. Describe your experience designing and developing solutions using cloud solutions such as Salesforce, Smartsheets, Tableau, DocuSign. Include your role, challenges you faced, how you overcame those challenges, and the outcome.

3. Describe your experience participating in and leading Agile development efforts. What was your role, the challenges you faced, and the outcome?

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog:  Upload Documents to Your Account

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Local area, Flexible hours,

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