Remote, United States
Initial contract: March 2025 - 08/31/2025; may be extended up to 4 years.
I. Job Description
Perform Business Analyst work as a member of the Intake and Quality Assurance team, overseeing one or more projects concurrently. Coordinate and lead meetings to understand and document business operations, systems, and user needs, ensuring a comprehensive analysis of requirements for technology solutions that enhance business value. This includes developing and mapping business processes in line with industry standards and advising on solutions to fulfill project goals. Assist in defining functional and technical requirements for new solutions, focusing on software that addresses business problems, adheres to quality standards, and integrates seamlessly with existing systems. This involves writing detailed documentation, including technical specifications for both internal and third-party application development, and supporting the software implementation phases to ensure successful deployment. Act as a liaison between Information Technology and business stakeholders to grasp the organization's structure, policies, and operations, aiming to align technology solutions with business strategies. This role includes performing systems analysis to support project needs, such as the creation of business process maps and system architecture diagrams. Review, analyze, evaluate, and develop test cases and scenarios based on business and system requirements to ensure traceability and participates in or designs quality assurance test plans. This responsibility extends to coordinating user acceptance testing and working in cooperation with the project team to identify and document software defects, coordinating defect solutions with the project’s Technical Lead. Demonstrate the ability to work independently with minimal supervision and meet tight deadlines in a highly collaborative environment. Perform other duties as assigned to maintain operations.
Minimum Required
Years
Skills/Experience
8
Experience in planning, leading, gathering and analyzing business and functional requirements in cooperation with business and technical groups
8
Experience developing business process maps and performing fit-gap analyses
8
Experience solving complex problems and troubleshooting software systems
8
Experience simultaneously collecting requirements across multiple program areas that have varying business needs
8
Experience gathering, documenting, and capturing design requirements
8
Experience facilitating workshops, meetings and collaborative work sessions with cross-functional teams in a remote environment
8
Ability to build relationships and develop rapport with customers
8
Ability to listen effectively and uncover information that may not be explicitly stated
8
Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a way they can easily understand
8
Experience preparing and executing test plans, leading and assisting team members in performing and completing test activities, and documenting/communicating testing results
8
Experience implementing and testing interfaces that exchange data with large, complex legacy systems
8
Experience in assisting with development of plans and work artifacts in support of the project management life cycle
8
Experience with Software Development Life Cycle (SDLC) management software such as HP Application Lifecycle Management (ALM) or Atlassian
8
Skilled in the use Microsoft Office, Excel, Visio, PowerPoint, and SharePoint
Preferred
| 4 | Experience with Customer Relationship Management (CRM) systems |
| 4 | Experience with reverse engineering legacy applications to accelerate system redesign and modernization efforts |
| 4 | State Government experience |
| 1 | Texas Workforce Commission experience |
Note: Position may require team members to come into the office for scheduled meetings, and there may be unscheduled requests with seventy-two (72) hour notice for any TWC business need.
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