Senior Systems Administrator
(This is a remote position open to applicants residing in TX, NM, AZ or KS)
Job Description
We are seeking a skilled Senior Systems Administrator to provide expert technical support, mentorship, and leadership within our IT support team. In this role, you will act as an escalation point for complex issues, guide Tier 2 team members, and ensure the timely resolution of customer concerns. You will oversee ticket boards to ensure SLA compliance. In addition to providing technical assistance, you will ensure that incidents and tickets are accurately logged and documented.
As a lead, you will manage team timesheets and conduct performance reviews. You will collaborate with Account Managers, offering insights into client health and addressing feedback.
Your responsibilities will include overseeing daily team workflows, delegating tasks, and handling after-hours and on-call support. You will also be involved in recruiting, hiring, training, and evaluating staff, fostering a high-performance culture.
The ideal candidate will possess advanced technical troubleshooting skills, a passion for customer service, and a positive, professional demeanor. Experience with supervising teams, handling escalations, and maintaining high service standards is a must.
Requirements
4 years of related experience
Ability to train and mentor others
Experience with Office 365, Azure, and Terminal Services/WVD
Experience with Firewalls, Routers, and Switches
Experience with TCP/IP Connectivity, DHCP, and DNS
Experience with Client/Server application interaction
All positions require the successful completion of a criminal background check and further background checks if the position involves access to sensitive information or secure facilities.
Get to the EDGE—where Everyone Deserves Great Experiences!
As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. Our team is dedicated to supporting local businesses with holistic technology support and solutions that enable business growth. With a strategic client-focused approach, we’re on a mission to eliminate the frustrations companies face with technology.
Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k
At IEG, everyone deserves great experiences!
Salary
$65,000 - $68,000 (Exempt)
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